Being a socially accountable organisation, PGI is committed to conduct business with candor, righteousness and utmost respect for our stakeholders. We have in the past, and will in the future, consistently strive to provide outstanding service, in the area of quality management for the benefit of our clients.

PGI is wholly dedicated to a justified implementation of the Quality Management System according to ISO 9001:2015, which leads to continual improvement of our quality and business management processes, this accredited certification includes aspects specific to Mechanical Construction, General Civil Engineering, Specialist Structural repairs, Drilling, Grouting, Painting, Fabrication and Erection of Steelwork, Ground Stabilisation, Cable tray, Steel Structure Fabrication and erection, Pipe Fabrication and erection and Hydro testing.

The PGI Management is committed to:

• Enhance customer satisfaction
• Make complete use of the abilities of the workforce and of latest innovative technologies, for the common benefit of the organisation.
• Ensure that the suppliers/ subcontractors relationships are well maintained, while promoting mutual benefits and assurance of complete satisfaction in business dealings.
• Comply with all legal requirements, codes of practices, industry standards and requirements.
• Establish certain realistic quality targets, so as to ensure the quality requirements are met.
• Regular reviews on the quality objectives, and reporting on the Internal audit results as a means of monitoring and measuring the processes and the effectiveness & suitability of the Quality Management System and objectives set.

Our quality objectives are to:

• Provide total customer satisfaction through effective and efficient deliverance of our services to our clients, leaving no room for complaints.
• Acting justly in maintaining the relationship between clients, employees and suppliers, thereby ensuring healthy bonds for the humanitarian and business benefit of all.
• Attract existing and new clients with our impeccable services, earning their trust, belief and confidence, while never compromising on the quality of our work, efficiency in time management and overall effectiveness our services.

To attain these objectives, we shall:

• Ensure a systematic method of management, emphasising on total staff involvement in all operational aspects.
• Keep a record of our performances, regularly reviewing it at every staff meet, so as to ensure we are delivering top quality services and leaving no room for client dissatisfaction.
• Always keep in mind the requirements of our clients while working on a project, and strive for timely completion of the task in hand without compromising on the quality.
• Regularly monitor quality performances, and making appropriate changes when necessary
• Keep a regular check on all legal requirements, following the required rules and regulations and maintaining the legal conduct.
• Make use of latest equipments, innovative technologies and services, so as to implement highest level of quality in work,
• Keep a regular check on the functioning of all our equipments and ensuring they meet quality standards.
• Appreciate feedbacks from the clients after project completion to ensure total satisfaction, and if not, to improve in whatever area necessary.

We at PGI believe in consistent growth, delivering unmatched services, and continuously striving to be the best in this field.

These quality policies are applicable to our directors, the entire management, all employees and to any person or organisation that represents or acts on our behalf.

We make sure that all our employees and associates are in terms with these quality policies and understand that we take these with utmost seriousness.